Welcome to the Rayonex website and online store's terms and conditions of use. We are delighted that you wish to use our store. We have established a number of terms and conditions that by using our shop, you agree to be legally bound by. They are therefore important and so please take a few moments to read them. If you do not agree with terms & conditions set out below please do not use our online store. We recommend that you periodically check these terms and conditions, because we reserve the right to change them at any time and the terms and conditions that are available on our Site at the time you are using it will be those that apply during such use.

This website is operated by Rayonex Biomedical GmbH, which is the manufacturer and provider of biofeedback devices and accessories certified according to EU production and quality assurance standard: 93/42/EEC Annex II (without section 4). Throughout the site, the terms “we”, “us” and “our” refer to Rayonex Biomedical GmbH. Rayonex Biomedical GmbH offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.  By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopware AG. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Our Details & Contacts

Distribution for South Africa (including order & delivery management, client service, recalls and claim management, product information, education and training) is exclusively provided by:

Biomagnetic Health SA (Pty. Ltd)
represented by managing director Christoph Lenz

219 Upper Buitenkant St
Cape Town 8001
South Africa

fon: +27 21 813 9559
mail: chris(ät)BMHealth.co.za
Registration no. 

Rayonex Biomedical GmbH
represented by executive directors Wolfgang Schmidt & Prof. Dietmar Heimes

Sauerland-Pyramiden 1
57368 Lennestadt

fon: +49 2721 60060
fax: +49 2721 600666

mail: info@rayonex.de
VAT ID No.: DE126177764

registered at the Commercial Register of the District Court of Siegen

Commercial Register No. HRB 5915
Rayonex Biomedical GmbH is a leading provider of bioresonance devices and biofield forming products and equipment. 
Customer Support and Sales Contact info@Rayonex.co.za  fon: +27 21 813 9559

2. Delivery &  Delivery Charges
2.1 Delivery charges on Rayonex.co.za, are according to weight and dimensions. You are welcome to contact us to see if we can arrange a better price for delivery. Delivery  prices are usually well priced in local areas, i.e. Johannesburg, Pretoria, Durban, Cape Town, etc.. Delivery prices go up significantly in outlying areas. Rayonex aims to deliver goods within the shortest possible time.2.2 If you spend R 75 000.00 or more you will qualify for Free delivery to city centres only. We will contact you with a delivery fee to outlying areas.

3. Signing for Goods
Some deliveries may require a signature at the point of delivery. On these occasions please check the delivery carefully for signs of possible damage before you sign to say that you have received them in good condition. On some occasions the outer packaging on heavier items may become damaged during transit. In most cases this will have no impact on the goods themselves and this means that the packaging will have served its purpose in protecting your order. In the extremely unlikely event that you receive a parcel which is obviously damaged beyond all levels of acceptability, please refuse delivery and contact us via info@Rayonex.co.za or call our customer service team on +27 21 813 9559 stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.

4. Returns
By purchasing from this website you agree to our Returns and Exchange policy. For full details of the Rayonex Biomedical Returns and Exchange policy, please Click here.

5. Complaints
On the very rare occasions that you wish to complain about any of our services, we aim to deal with the complaint as effectively as possible. In the first instance, your complaint should be e-mailed to our client services team at info@Rayonex.co.za, please contact our client services team on +27 21 813 9559 during working hours. We aim to acknowledge any complaints within 5 working days, and to conclude our investigations as soon as possible thereafter. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

6. Use of Website
You will be able to access the majority of this Website without having to register any details with us. However, certain areas of this Website will only be accessible if you have registered with us. Healthcare Professionals, who have registered an account with Rayonex will receive invitations to free educational talks and other website benefits. 

7. Site Access
7.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

7.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licencors and must not be reproduced without our prior consent.

7.3 Subject to paragraph 7.1, no part of this Website may be reproduced without our prior written permission.

8. Site Availability
We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.

9. User Conduct
9.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

9.2 When using this website you shall not post or send to or from this Website any material: a. for which you have not obtained all necessary consents; b. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the Republic of South Africa; which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

9.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 9.2.

10. Links to and from Other Websites
10.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk

10.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; (b) you do not misrepresent your relationship with us or present any false information about us; (c) you do not link from a website that is not owned by you; and (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

10.3 If you choose to link to our website in breach of Paragraph 10.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

11. Disclaimer
11.1 Let us remind you that any given information, advice or suggestions for solving problems in this publication cannot replace a visit to a doctor orientated to natural healing or a naturopath. Please also note that the effects of bio-energetic oscillation are still neither accepted nor acknowledged by the orthodox medicine.

11.2 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

11.3 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.s.